Technology Hsbc Case Study

 Technology Hsbc Case Study Essay

Technology-HSBC Example

March 10, 2012

Professor Shaw

Argosy University

How has the organization chosen to increase its understanding of customers and thus its making decisions? Analyze the management, organization, and technology dimensions with the solution. HSBC, as with various other banks, got advantage of a large number of poor customers looking to own their own residence. These consumers had low credit scores, will be in default and have low income, which means there was clearly a higher possibility of them not really paying back the loan. These banking companies took benefit by not explaining the whole process of how a amount is going to double as well as the interest rate can become adjustable after having a couple years. This led to many subprime mortgage loan cases to not meet up with payments and finally lose their house. Because of this HSBC was main banks " announce a billion dollars write-off associated with its experience of subprime mortgages. ” (Modell) HSBC increased one way by simply advancing their very own technology. Info is gathered and sent to one group of specialized individuals who make certain that all is correct for acceptance. HSBC also implemented a fresh process using Experian-Scorex decision support application. This new application will help HSBC with their making decisions process. This " enables HSBC to recognize the value of every single customer and create tailored product deals. ” (Finextra) George Lennox, a elderly manager for HSBC, mentioned " Technique Management will undoubtedly become an integral part of our organization and we expect that it will help to make more than 60 billion buyer decisions annually for us even as we roll it out across the global organization. " (Finextra) They have as well decided that customer satisfaction and building trust is more significant than profit. Did HSBC choose the best option? Explain the answer.

HSBC chose a superb solution. That they allowed almost any person to obtain a bank loan as long as that they met several requirements. By using the new strategy management software that they implemented, they are able to be sure that each...

Recommendations: Modell, T., 2008, The effect of the Subprime Mortgage Problems on Western european Banks, retrieved March 13, 2012 by http://books.google.com/books?id=s2Z_Drfc6WMC&pg=PA1&lpg=PA1&dq=DiMartino+%26+Duca,+2007+hsbc&source=bl&ots=_FtghXPyM7&sig=fcxwE-BrXyCj7Fr5sd0yA1guNYU&hl=en&sa=X&ei=3ANhT_TtDMrFtgfAt_moBQ&ved=0CD4Q6AEwAw#v=onepage&q=DiMartino%20%26%20Duca%2C%202007%20hsbc&f=false

Finextra, May 15, 2006, " HSBC tools Experian-Scorex decision support software”, retrieved Drive 13, 2012 from http://www.finextra.com/news/fullstory.aspx?newsitemid=15309

Experian, Might 15, 06\, HSBC to work with Experian-Scorex to improve it credit decision globally, recovered March 13, 2012 via http://www.experianplc.com/news/company-news/2006/15-05-2006.aspx

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